Understand refresh and freshness
Read the source-specific refresh state instead of relying on a universal schedule or completion promise.
- For
- All sellers
- Applies to
- Connected sources that expose refresh or freshness evidence
- Reviewed
- by Seller Hub Product & Support
Some providers deliver signed webhooks, some are polled, some support manual refresh, and some remain setup-only. The Integrations directory and the source freshness shown beside a number are the current truth.
- Open Settings > Integrations.
- Find the connection and read its current state, last successful activity, and any recovery action.
- Use Refresh only when that connection exposes a supported manual action.
- Return to the affected order or report and check whether its evidence timestamp changed.
No fixed completion promise
Provider queues, rate limits, history size, and background-job state vary. If progress stops changing, include the provider, connection state, and affected page in a support request.